Frequently Asked Questions
Everything you need to know about your TRISTAN shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within North America. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns can be processed through our online portal or at any TRISTAN retail location.
Do you offer international shipping?
Yes, TRISTAN ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.